Exchange & Refund
Most products of k-doll are made to order.
Therefore, exchange refund due to remorse is difficult
If you have any questions, please leave a message on the Q & A board.
Thank you.
Defective products & Exchange
The defects such as bubbles or dots on the face should be reported within 7 days after receipt of the product.
Please note that it may not be possible to exchange it after 7 days.
Breakage / Compensation
If the product is damaged during shipment, please take a detailed photo of the damaged courier box, product case, and damaged parts within 3 days of receipt, and contact the Q&A bulletin board or e-mail.
After a certain period of time, the cause of the damage may become unclear and you may not receive compensation.
Precautions
- There may be a stain on the surface of the head when manufacturing, but this is not bad and is not visible when spraying the coating.
- Due to the nature of the sealing packaging, it may cause a bad smell of urethane when opened, so please open it in a well ventilated place.
- Depending on the doll mold, there may be objects with thin eyelids. This is not a bad thing.
- Wigs, makeup, eyes, costumes are not included.