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guide

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- PayPal
- Unionpay
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover

Shipping

  • Shippping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 3 - 60 days

  • Notice
    Please take into consideration that some products may take additional time for delivery and processing.
    In the case of pre-order items, it will take the same amount of time shown on the page.
    Please contact the Q & A bulletin board for a combined shipping request.

    Customs and Duties
    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them.

    If you have any customs related requests, please leave them in the Shipping Comment.
    We can display the commodity cost and gift according to customer's request.
    However, in case of damage or loss during delivery, the amount of compensation may differ.
    All mail will be displayed at the original price without special requests.

    In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
    You can only refund the remaining amount except the actual expenses incurred (including international transportation round trip costs, Korean customs fees, and customs duties).

Returns & Exchanges

Exchange & Refund

Most products of k-doll are made to order.

Therefore, exchange refund due to remorse is difficult

If you have any questions, please leave a message on the Q & A board.

Thank you.


Defective products  & Exchange

The defects such as bubbles or dots on the face should be reported within 7 days after receipt of the product.

Please note that it may not be possible to exchange it after 7 days.


Breakage / Compensation

If the product is damaged during shipment, please take a detailed photo of the damaged courier box, product case, and damaged parts within 3 days of receipt, and contact the Q&A bulletin board or e-mail.

After a certain period of time, the cause of the damage may become unclear and you may not receive compensation.


Precautions

- There may be a stain on the surface of the head when manufacturing, but this is not bad and is not visible when spraying the coating.

- Due to the nature of the sealing packaging, it may cause a bad smell of urethane when opened, so please open it in a well ventilated place.

- Depending on the doll mold, there may be objects with thin eyelids. This is not a bad thing.

- Wigs, makeup, eyes, costumes are not included.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.